Homewood Suites by Hilton Frederick

BEDBUGS!!! We stayed in this hotel for my sister’s night before, the day of and day after her wedding weekend. We got a handicap suite, lots of space and fit the bridal party perfectly. However, the next day we discovered the bride and a bridesmaid covered in bug bites. We found LIVE and DEAD bed bugs all over the main bed and the pull out mattress. We borrowed sheets from another room and there were bedbugs in that as well. We addressed this with the staff. The staff at first did not believe we saw bedbugs. They were very rude about it. Our room was reimbursed and then we were given a new room. We were told we could be in the meeting room to get ready for the wedding. Somewhere along the way, the staff did no communicate with each other the conversations with us, so it was assumed we were loitering and the manager threatened to call the cops because the bride got extremely frustrated and announced to the lobby that there were bedbugs in this hotel. Instead of listening to the bridal party that we had a room that night and were told we could be in the meeting room, the manager continued to cut us off, and not listen until finally she understood. That would have all been avoided if the staff clearly communicated with each other our situation. They claimed to have checked the room for bedbugs a few days prior to our stay. It makes me wonder if there were bedbugs in the room before and knowing that they still gave us that room. The front desk staff was incredibly rude and clearly did not care about the issue at hand. The manager was not available until mid day. They didn’t offer to clean any of our items, didn’t care to see any pictures or videos we took of the bedbugs. So because of that, I’d like to share with you so you do not stay at this hotel and choose a better one in the area.

Checked in and checked out via the app. Digital key was not available for this stay, not sure why. Had to stop at desk to get keys. For the one night quick stay, we chose a low floor to to be able to get luggage in and out easy. The rear entrance was near our room and was convenient but had steps even for first floor, made it a little more difficult than expected but worked ok for us. Room was great, very clean, no stains on rug and the bed was awesome. The halls very bright and clean and the breakfast was great.

We arrive Saturday and the suite we were staying in was booked and paid for for two nights. We woke up yesterday morning to a bunch of bites on our bodies and multiple bed bugs everywhere. Obviously we called the front desk to inform them and asked to switch to a different suite. Immediately they were not helpful at all. First off, they didn’t care they had bed bugs. Secondly, we found out they didn’t book the room for the second night and told us we were checking out at 11 anyways so it didn’t matter. They were refusing to help us or find some kind of solution since both the hair and make up girls were coming in less than an hour at this point and knew my sister was getting married but proceeded to make it known that was not their problem. Finally, after going in circles with them, they allowed us to use their meeting room to set up everything since at this point we no longer had a suite. Still at this time the Manager has not spoken to us when we were told she was coming in and would be the one to handle it since the front desk unfortunately cannot. At this point, we have been respectful and very patient with this hotel and was not receiving the same in return. After about an hour and half of dealing with this, a suite magically opens and they told us we could have the room. We obviously did not want to stay there a second night so we declined. However, they told us if we weren’t staying the second night we could not use the meeting room and would have to leave. So we said we would take the room and continue to get ready for the wedding in the meeting room since everything was already set up. That was not an issue with them but somewhere along the way they did not communicate with each other because when the girl that was doing our hair asked the front desk if they had something, very rudely they told her we were not using the meeting room anymore and we had to get out. My poor sister who was suppose to be relaxing and getting ready for her wedding is now extremely upset when we were told we had to leave. So she goes out and tells the front desk respectfully I should add that we are not leaving, that we paid and had a second room for that night, and were told we were allowed to stay in the meeting room as long as we had that room. She also mentioned bed bugs loud enough for others in the lobby to hear it. Well guess who finally decided to make an appearance?! The manager comes in the room quick and very disrespectfully starts talking to my sister about how she will not be making a scene in her lobby and disrespect her staff when this whole time that’s all they were doing to us. She also threatened to call the cops on us because we were refusing to leave. Once she stopped talking over everyone, she realized that we were keeping the room and said we could stay when that’s literally all we were trying to say to begin with but their lack of communication with each other made a big mess for no reason. Needless to say, we all got ready and grabbed all of our stuff and left and never went back. Oh I should also add that they didn’t believe we had bed bugs in our room even though we had multiple pictures of them and videos as well as bug bites all over us. If we had somewhere else to go last minute, we definitely would have!!

Room good, location good Service poor. Had a billing issue, was accidentally overcharged for room. Requested a refund. The credit has been "pending" for over a week. Was told by associate who processed it's quick. 5 days later I'm not seeing it. My bank is reporting it's "pending" Called up this morning and the associate who answered literally said "there's nothing they can do" Requested to speak to hotel manager. Was told "it's 7 to 10 business days" and [you] shouldn't have been told what you were originally. It's not a lot of money but it's the point. There are other alternatives to stay when in the area.

Me and my family had a housefire. We were forced to stay at this hotel housekeeping never came in to clean the room one time we had two dogs. They were accused of pooping and peeing all over the floors in the hotel, which is not true they Were in crates the whole time We were forced to leave the hotel with no place to go. We tried to check into another hotel. Apparently that is their sister hotel, and we were not allowed to stay this Hotel does not treat people correctly. There was other dogs barking during other things in the hotel. But my dogs got accused Another thing I have a 75-year-old mother on oxygen and in a wheelchair and they put her out on the street with nowhere to i wood never ever recommend any of their hotels don’t go there

I was in Frederick for work and this time I stayed at Homewood Suites. The rooms are great, spacious, have a refrigerator, 2 burner electric stove top, microwave, and sink in the kitchenette, a desk for work, beautiful bathroom, and a couch and ottoman. Only wish they had smart TVs. The courtyard and gathering area are also beautiful.

This was an absolutely horrific stay. It all started when I accidentally booked the wrong dates for my brother’s wedding weekend. When I realized the mistake, I tried to call and have the reservation modified. I was told that because I booked with points, I could only do this online. However, I was unable to log into my account and every time I tried to reset the password and access my account via either the app or the website I would get a website error message, so calling in and having this solved over the phone was literally my only option. The concierge told me there were no rooms available at the points rate (8ok for two nights) and that the only thing available would be an upgraded room costing double the points plus 4000. Now here’s where it gets ridiculous. Despite the fact that I am a Gold status member the concierge refused to book me at my regular rate and just upgraded me to the alleged ‘only available room’ a perk that is supposed to be guaranteed for Gold status members. Instead I would have had to pay out of pocket at a cost of $210 a night. So I cancelled the room and rebooked out of pocket at the wedding block room rate of $169 per night. A block of rooms that was set aside explicitly for my brother's wedding and just so happened to be the room that I had initially booked for the 80,000 points. So I was lied too, a room was in fact available to me both as Gold member or as member of the wedding party block, but now I was out 300 plus dollars for a room that I should have had for the 80,000 points but I had originally booked for. When we finally got to the hotel and to the room it was absolutely disgusting. The sofa was so stained that it was impossible to sit on it without fear of catching something. The shower was a mere trickle and the shower head was encrusted with so much debris. To add insult to injury the soap dispenser in the shower was completely empty, a factor that I did not realize until I was already halfway through my shower. Finally, on the day and that we left I called down to the front desk to ask for a 30 minute extension on our check out as we were having breakfast with the wedding party. The concierge was incredibly rude and with a tone that was borderline hostile stated “we can allow that.” Hilton continues to showcase just how terrible there rewards program is And clearly this extends out to their customer service across all levels and the very foundation of their hotel. It is all rotten to the core rooms service rewards not at this not at Hilton. Lesson brutally learned; I will forever ever be staying at Marriott.